FAQ

General Questions

Example:
Let’s assume your device’s power consumption is 60W (might be a box fan), and you want to use the T500 to run your device.
540Wh*0.85/60w = Roughly 7.5 hours of working time
Please note the actual power consumption varies based on many factors.

WANROY power stations can be charged with a third-party brand solar panel. The plug size and input voltage you are trying to charge with must match the WANROY’s power station. We can’t recommend other brand products to recharge your WANROY power station. As we can’t guarantee the safety and quality of those products or provide after-sale service for them. It is highly recommended that you purchase the matching WANROY solar panel(s) for your WANROY T500.

Yes, although the charging efficiency will be low causing prolonged charging time.

  1. It cannot. You would need to use the same parameters of solar panels to charge the power station.
  2.  The 28W solar panel voltage is 4V, and the 60W solar panel voltage is 18V. Mixing the two would cause the high voltage to flow back to the low voltage, which will damage the circuit and cause damage to the power station.
  1. We recommend keeping the battery power above 20% when using or storing the power station regularly.
  2. Please store the product in a room temperature place and avoid humid environment. In order to prolong the battery life, please charge the battery grids to fifth gird if the equipment was not be used over 3 months.

We have the specifications and FAQ tabs on every product page, where you can find most information about each product.

If you still haven’t found the answer, you can submit your question on the contact us page, drop us an email at support@wanroytech.com, we will be happy to assist you and provide you with a solution within 24 hours on working days.

Unfortunately, you cannot. Under FAA regulations, you are not allowed to take any battery exceeding 100Wh onto a plane.

Each WANROY power station is made of a premium ternary lithium battery .
We only choose reliable battery suppliers.

Please contact us via support@wanroytech.com, we will be happy to assist you and provide you with a solution within 24 hours on working days.

shipping&returns

Temporarily, WANROY does not provide expedited shipping service. However, we always try our best to ship your order as soon as possible. Please feel free to contact us via support@wanroytech.com.

WANROY products are too large to deliver a PO box. Please provide a non-PO box address when you make an order.

You can cancel your order while it’s still in the “Processing” status. However, once the status changes to “Shipped,” the order cannot be canceled.
Please contact us through support@wanroytech.com within one day after placing an order.

  1. Please contact us via support@wanroytech.com, we will be happy to assist you and provide you with a solution within 24 hours on working days.
  2. As part of our merchandise return process, we will need some info to process your return and replacement:
    Order number:
    Shipping address:
    S/N code :
    Thank you in advance.

WANROY.com Orders: You can review your email confirmation with your tracking number and track it on the shipping company site. If you didn’t receive this email, check your spam or junk email folders or contact us by email at support@wanroytech.com. You can also view the tracking numbers once your order has shipped by logging into your customer account.

Sorry about this. If your package has been pending for 5 days, it may be that the package has been lost or delayed. Please do not hesitate to contact us via support@wanroytech.com; we’ll help you solve the issue.

Other Questions

Q: How can I get notifications of any discount or sale offers?

A: You can sign up for our newsletter in the footer of the website.

Q: Couldn't process the credit card or purchase?
A:To do it well, here are 3 ways:
1.Please offer the last four digits of passport and bank card for us to list yours as a whitelist;
2.Use Paypal
3.Try other cards or contact your credit card company or bank for help.
Q: Why my code couldn't be combined with other discounts?

A: WANROY always pursue high-quality products. And high quality always means high cost. We supply coupon code for thanking our old customers and welcome our new customers. So, the system limits one code per purchase. Two codes couldn't be combined with your order.

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